Effective Date: 23/11/2024
At Padovia, we are committed to ensuring your satisfaction with our products and services. Please review our refund policy to understand the conditions under which refunds may be granted.
1. Digital Products
Our primary product is a digital eBook on leather crafting, delivered electronically. Due to the nature of digital downloads, refunds are generally not offered. However, exceptions are made under the following circumstances:
- Technical Issues:
If you are unable to access or download the eBook due to a technical issue on our end, and the issue cannot be resolved within a reasonable timeframe, we will issue a full refund. - Unauthorized Transactions:
If your purchase was made without your authorization, please contact us immediately. Upon verification, we will process a refund.
2. Eligibility for Refunds
To be eligible for a refund:
- You must submit your request within 14 days of the purchase date.
- You must provide proof of purchase (e.g., order confirmation or receipt).
3. Refund Process
To request a refund, please follow these steps:
- Contact us via email at [Insert Email Address] with the subject line “Refund Request.”
- Provide your name, order number, and a detailed description of the issue.
- Allow us up to 5 business days to review your request and respond.
If your refund is approved, the amount will be credited to your original payment method. Processing times may vary depending on your payment provider.
4. Non-Refundable Situations
Refunds will not be granted under the following conditions:
- Change of mind after the purchase.
- Incorrect email address provided during checkout.
- Failure to download the eBook due to user error or device incompatibility.
5. Customer Support
If you encounter any issues with your purchase or require assistance, our team is here to help. Please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Thank you for choosing Padovia!
We appreciate your understanding of our refund policy and your trust in our products.